Telecommunications Lead (IMC00760)

The telecommunications lead is responsible for providing support to the telecom infrastructure including VoIP phone system, POTS communications, Classified and Non-classified communications, wireless communications and personal electronic devices, cable plant infrastructure, PBX support, voice mail support, and telecommunications operation and maintenance support for a large, end-user organization. The telecommunications lead will additionally lead a small team of personnel in support of providing customer service and service operations.   

• Work Location: This position uses a combination of onsite and telework as required in Arlington, VA. Core Hours are 6am – 6pm weekdays and must be able to work 9 hours in this window with off-hours for project work as necessary.

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

• Manage and lead a small team comprised of technicians in support of project efforts and telecommunications service operations.
• Support:
  • Avaya Telephony, which will soon be replaced with CISCO Unified Communications system.
  • VOIP terminologies such as H.323, SIP, T1, PRI’s DS3. 
  • Call Voice Engineering Initiatives for all project-related and ongoing operations for voice communication services.
• Implement and troubleshoot voice-related solutions/incidents/system outages.
• Monitor, review, recommend, test, and implement new software revision/ feature sets/ Patch evaluation and periodic system refresh.
• Provide: 
  • Operation and maintenance service per defined service level agreements.
  • Telecom switch and voicemail programming and support. 
  • Support for landline telephony management.
  • Data circuit management.
  • Remote site telecommunications service support.
  • Wireless device (e.g., smartphone, satellite phone, table, and hotspot) support.
  • Fiber and copper cable infrastructure plant maintenance and additions/removals.
• Ensure that telephony systems are functioning and maintain uptime.
• Perform troubleshooting on equipment and data circuit outages.
• Configure PBX and call lead systems to include setting up Vmail.
• Assist users as required and assist with user training upon system upgrades/changes.

Basic Required Qualifications and Skills:  Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.

• High school diploma or equivalent. 
• At start date, must possess current IAT Level II Certification. One or more of the following certifications in ACTIVE status are acceptable. 
  • CCNA-Security
  • CND
  • Security+ CE
  • CySA+
• 10 years of experience functioning in a Telecommunications role, with at least 2 years serving in a supervisory position. 
• Working knowledge and experience with AVAYA communications system 2.1 or greater.
• Experience with:
  • CISCO Unified Communications phone system.
  • Call lead voicemail system and Communication Lead Messaging.
  • Fiber and copper installation and support (termination, testing, installing).
  • Call Management Server and SIP Service.
  • RedSky(e-911). 
  • NICE software.
• Strong communication skills at all levels, with experience interfacing with senior officials, and a proven ability to bridge terminology and procedural gaps between services, ensuring clear and effective communication.
• Pursuant to a government contract, this specific position requires U.S. Citizenship. 
• All applicants must have current DoD Secret clearance day one and prior to entry on duty, with ability to pass an SSBI background investigation to up-scope their clearance to Top Secret/SCI.

Desired Qualifications and Skills:  It is desirable that the candidate have the following qualifications:

• ITIL Foundation Certification. 
• Experience with: Enterprise Survivable Server, Avaya Equinox, Call Center Elite, Cisco USl

Salary and Benefits Information: Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at https://www.imcva.com/about-imc/careers.