Sr. Systems Administrator (IMC00728)

Seeking a highly skilled senior systems administrator to manage and support our VDI Thin Client network across both classified and non-classified environments. This role requires advanced technical expertise in VMware, VOIP phones, Microsoft Teams, and Windows Server systems. The candidate must demonstrate strong leadership, problem-solving skills, and the ability to work effectively with senior leaders in a dynamic Joint Operations Center. 

Work Location: Onsite at the ESIM facility in Honolulu, HI. 

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

• Provide technical support and administration for VDI Thin Client networks, ensuring seamless operations and integration with VOIP phones, VMware, Microsoft Teams, and video teleconferencing across both secure and non-secure networks.
• Configure, provision, and optimize VDI Thin Client systems, integrating them with storage and networking solutions.
• Deploy and troubleshoot software applications and security patches specific to VDI Thin Client environments.
• Maintain VDI Thin Client systems in a fully operational state through monitoring, alerting, troubleshooting, and performing repair and restoration activities.
• Assist end users with VDI Thin Client-related issues, ensuring high levels of customer service and support.
• Manage system security and access controls, ensuring compliance with relevant standards and policies.
• Provide input to and maintain Standard Operating Procedures (SOPs) related to VDI Thin Client networks, and document service workflows, system configurations, and routine tasks.
• Perform periodic reporting on VDI Thin Client system status, including uptime, incidents, problems, and open issues.
• Provide technical support and administration for VOIP phones, ensuring seamless integration and functionality on both classified and non-classified networks.
• Administer and support Microsoft Teams, facilitating communication and collaboration across secure and non-secure networks.
• Support senior leaders by demonstrating strong technical skills and professionalism to ensure seamless IT operations critical to the organization’s mission success.
• Other duties as assigned. 

Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.

• 4-6 years of Tier 3 System or network administrator experience, with a focus on supporting VDI networks for both classified and non-classified environments.  
• At start date, must possess a valid security certification in ACTIVE status.
• Experience with the following: 
  • Windows 11
  • Windows Server 2016/2019
  • Active Directory
  • McAfee products
  • VDI Thin Client networks
  • VOIP phones
  • OneDrive
  • Microsoft Teams.
• Technical Proficiency:
  • STIG Compliance: Proven experience in applying and documenting DISA’s Security Technical Implementation Guides (STIGs) to ensure systems meet stringent security requirements.
  • VMware: Extensive experience with VMware, including installation, configuration, and management of virtualized environments.
  • Advanced Microsoft Active Directory and Group Policy Objects: Strong skills in managing and configuring Active Directory and Group Policy Objects to control and secure Windows environments.
  • System Center Configuration Manager (SCCM): Experience working with SCCM for deploying software, managing updates, and ensuring compliance across the network.
  • Storage Area Networks (SANs): Proficiency in managing SANs, including configuration, provisioning, and maintenance to support enterprise storage needs.
• Experience in securing a Windows environment to include applying and documenting DISA’s Security Technical Implementation Guides (STIGs).
• Ability to gain IMO Level 4 access from the NEC (Network Enterprise Center) which requires:
  • Advanced Competency: IMO Level 4 indicates a high level of expertise and competency in managing and securing information systems. This includes a thorough understanding of network security protocols, information assurance, and system administration.
  • Certification Requirements: To qualify for IMO Level 4, individuals must have advanced certifications such as CompTIA Security+, CISSP (Certified Information Systems Security Professional), or other equivalent certifications. These certifications ensure the individual has the necessary knowledge and skills in cybersecurity and information management.
  • Responsibilities: IMO Level 4 personnel are responsible for the comprehensive oversight of network operations, including implementing and managing security measures, ensuring compliance with DoD directives and standards, and overseeing the daily operations and maintenance of IT systems.
  • Access Authorization: Achieving IMO Level 4 certification is crucial for gaining authorization to access and manage DoD networks, especially those involving classified information. This level of access is granted based on the individual's proven expertise and the necessity for this role.
• Strong self-motivation and ability to stay focused.
• Excellent communication skills, outstanding customer service, team building, and consensus-building abilities.
• Ability to organize and plan work independently or collaboratively in a rapidly changing environment.
• Responsible for handling after-hours, on-call support as necessary.
• Analytical mindset with attention to detail, accuracy, and consistent follow-through.
• Ability to exercise discretion and independent judgment when handling situational occurrences.
• Ability to provide technical support across secure and non-secure networks.
• Proven ability to work with senior leaders in a Joint Operations Center, demonstrating polished technical skills and a professional mindset.  
• Excellent written and oral communication skills.
• Pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have current DoD Top Secret clearance day one and prior to entry on duty with the ability to pass an SSBI background investigation to up-scope their clearance to Top Secret/SCI.   

Desired Qualifications and Skills:  It is desirable that the candidate have the following qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• One or more of the following CISCO certifications in ACTIVE status: 
  • CISCO Certified Network Associate (CCNA)
  • CISCO Certified Network Professional (CCNP)
• 6-8 Years of network engineering experience, demonstrating expertise in managing and troubleshooting complex network systems.

Salary and Benefits Information:

Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at https://www.imcva.com/about-imc/careers.